Welcome to the Group Night support page. We're here to help you get the most out of the app and resolve any issues you may encounter.
Frequently Asked Questions
How do I create a group?
To create a group, tap the "Create Group" button on the main screen. Enter a group name and you'll be able to invite members by sharing a join link, QR code, or passkey.
How do I invite members to my group?
In your group, go to the Members section and tap "Invite Members". You can share a join link, QR code, or passkey. The join link can be shared via any messaging app or email. QR code can be shared in-person.
How do I set my availability?
Tap on any date to set your availability for that day. It will cycle through evening, all-day, and early availability.
How do I propose a group night?
In the Calendar view, tap on a date where multiple members are available. You'll see an option to propose a group night. Fill in the details including location, time, and any additional information.
I'm not receiving notifications. What should I do?
First, check your device's notification settings:
- iOS: Go to Settings > Notifications > Group Night and ensure notifications are enabled
- Android: Go to Settings > Apps > Group Night > Notifications and ensure notifications are enabled
Also, make sure you've granted notification permissions when prompted by the app. Also, each group page has a setting for notifications in the group page hamburger menu. If issues persist, try logging out and back in.
How do I change my profile picture?
Go to your profile by tapping the menu icon (hamburger menu) on the main page in the top left corner. From there, you can tap on your profile picture to change it.
Can I leave a group?
Yes, you can leave a group at any time. Go to the group's settings (usually accessible from the group page) and select "Leave Group" near the bottom. The group exists until the last member leaves.
What is the Ledger feature?
The Ledger feature is where shared lists are. You can create expense lists, add items, and members can check each item.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot Password" and enter your email address. You'll receive an email with instructions to reset your password. Make sure to check your spam folder if you don't see it.
How do I delete my account?
Choose "Delete my account" from the main page menu.
Common Issues & Solutions
App won't load or crashes:
- Make sure you have a stable internet connection
- Try closing and reopening the app
- Update to the latest version of the app
- Restart your device
Can't see group updates:
- Pull down to refresh the screen
- Check your internet connection
- Make sure you're logged in with the correct account
Join link not working:
- Join links stay active until a group member chooses to change the passkey. 3 passkey resets per day are allowed.
- Make sure you're clicking the link on the same device where you have the app installed
Contact Us
If you can't find the answer to your question here, or if you're experiencing a technical issue, please don't hesitate to reach out to us. We're here to help!
Email Support
Email: groupnightapp@gmail.com
We typically respond within 24-48 hours. Please include as much detail as possible about your issue, including:
- Your device type (iOS/Android) and version
- App version (found in app settings)
- Steps to reproduce the issue
- Screenshots if applicable